7 changes by Facebook that make it a real local search player

Columnist Wesley Young looks at recent improvements Facebook has made — and functionality being tested — that may position the social media giant to compete with Google in the area of local search. The race to steal market share from Google in local search...

How to Quickly and Quietly Handle Customer Conflict

Unfortunately, your customers aren’t always going to be happy. Customer complaints are just an expected part of the job! But what do you do when an upset customer takes it to the next level? What’s your best course of action when customers are loud, angry, or...

As restaurants struggle to survive, some find strength in numbers

As restaurants gear up for Arizona Restaurant Week, they have more on the line than ever. The business of serving food has become a minefield, and many independents are hanging on for dear life. By all outward appearances, the restaurant business is booming. Not a...

Digital on SMBs’ Minds? Maybe Not So Much.

You might think digital media is top-of-mind for SMBs. But when you ask an open-ended question about how local media companies can help with their marketing needs, the floodgates open to a torrent of frustrations. The comments come from a massive SMB survey that got...

Restaurant Marketing Ideas for June

Restaurant owners and operators will find many opportunities for marketing during June. Father’s Day is one of the busiest days of the year for most restaurants, but your promotional activities don’t have to end there. As June is also Entrepreneurs “Do It Yourself”...

Restaurant Marketing Ideas for July

With summer upon us, restaurant owners and operators are gearing up to help family and friends savor the season. Independence Day will see party and picnic deals, of course, but the month of July offers many more restaurant marketing opportunities. For food related...